"Consultation assumes everyone has unique value and therefore knows something that needs to be understood by the company.  Before consultation can occur people must learn that they will be listened to.  The objective of consultation is to create a group solution and relationship targeted at satisfying needs and wants.  The final step to consultation is action." 
By Robert D. Rosenkranz Serv U-1st

Find the full article in Services Magazine Volume XI Number 9, September 1991

Robert Rosenkranz serves the community as a Virtues Facilitator improving communication, decreasing violence and raising self-esteem.